Frequently Asked Questions (FAQ)
1. Are your Baroque pearls real? Yes! We use genuine, high-quality cultured freshwater pearls. The defining characteristic of Baroque pearls is their irregular, organic, and non-spherical shape. We carefully hand-select each pearl for its unique luster and natural beauty.
2. Why does my jewelry look slightly different from the product photo? That is the magic of Baroque pearls! Because our pearls are 100% natural and not machine-made, no two pearls are ever exactly alike in shape, size, or surface texture. The piece you receive is truly one-of-a-kind and uniquely yours.
3. Do you ship worldwide, and how much does it cost? Yes, we proudly ship our jewelry worldwide! Even better, we offer Free Standard Shipping on all orders, no matter where you are located.
4. How long will it take to receive my order? Orders are typically processed within 1-3 business days. Once shipped, delivery usually takes between 7 to 15 business days, depending on your destination country. You will receive a tracking number via email as soon as your order is dispatched.
5. How should I care for my WANGIO jewelry? To keep your jewelry looking its best, avoid direct contact with water, perfumes, lotions, and harsh chemicals. We recommend putting your jewelry on last when getting dressed and storing it in a dry, cool place (like the box it came in) when not in use.
6. What is your return policy? We want you to love your purchase! We accept returns within 30 days of delivery for items in their original, unworn condition. Please note that for hygiene reasons, pierced earrings are non-returnable. Buyers are responsible for return shipping costs. For more details, please visit our Return & Refund Policy page.
7. What payment methods do you accept? We accept all major credit cards and secure payments via PayPal.
Still have questions? We are always here to help! Please reach out to us at [support@wangio.com] and we will get back to you within 24 hours.